Frequently asked questions

Answers to common questions about search, reports, accounts and technical issues.

If a particular find is no longer visible, it may have been collected, marked unavailable or expired. A notification is not sent when no new finds match your settings. Many areas can be used without registration; favorites, your own reports, more precise locations and personal notifications require an account. For technical problems, first check your internet connection and reload the page.
If search returns nothing, review your filters and reset them as a test.
If emails are missing, check your notification settings.
Use “Forgot password” if you cannot sign in.
If the offline page appears, check Wi-Fi or mobile data and reload the app.